運送政策
At DLDPT Luxury Group LLC., we want you to know what to expect from the moment you place your order until it arrives at your door. We process orders Monday through Friday and provide clear shipping charges and estimated delivery times before you complete your purchase.
This Shipping Policy explains where we ship, how quickly orders are processed, and how shipping charges are calculated.
Shipping Area
DLDPT currently ships orders within the United States (USA).
At this time, we do not offer standard shipping to destinations outside the United States.
Order Processing
Orders are processed Monday through Friday.
Our standard handling time is 1–2 business days. This is the time we generally need to prepare your order for shipment after your order has been successfully placed.
Orders received after our daily cutoff time may be processed on the next business day.
Order Cutoff Time
3:00 PM (GMT-05:00)
Orders placed by 3:00 PM on a business day will generally begin processing within our standard handling period. Orders placed after the cutoff time may begin processing on the next business day.
Standard Shipping Time
Our standard shipping timeframe consists of both order handling and carrier transit.
- Handling time: 1–2 business days
- Transit time: 3–5 business days
- Estimated total shipping time: 4–7 business days
Shipping and handling times are calculated based on Monday through Friday and do not include weekends or applicable holidays.
The 4–7 business day timeframe is an estimate rather than a guaranteed delivery date. Actual delivery can occasionally vary because of carrier delays, weather, holidays, incorrect address information, or other circumstances outside our reasonable control.
Shipping Costs
Shipping charges are calculated in U.S. Dollars (USD).
Our standard shipping rates are:
- Orders over $100: Free standard shipping
- Orders under $100: Flat shipping rate of $6.99
The applicable shipping charge will be shown during checkout before you complete your purchase.
Shipping Carrier
Orders shipped within the United States may be handled by the applicable shipping carrier selected for the destination and shipment.
The carrier used for an order may vary depending on the delivery location, package requirements, and shipping availability.
When tracking information is available, it will be provided to the customer through the applicable order or shipping confirmation.
Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
DLDPT Luxury Group LLC. is not responsible for delays or delivery problems resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible. We will do our best to assist before the order enters the shipping process.
Tracking Your Order
When tracking is available, customers will receive the relevant tracking information after their order has been shipped.
You can use the tracking information provided by the carrier to follow the progress of your shipment.
Please keep in mind that tracking information may take some time to become active after a package has been handed over to the carrier.
Delayed Deliveries
We work to process and ship orders within the timeframes described above. However, once a package is with the shipping carrier, delivery can sometimes take longer than expected.
Delays may occur because of severe weather, holidays, carrier disruptions, incorrect addresses, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact our support team. We will be happy to review the available shipping information and assist you.
Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as possible at help@dldpt.com.
Our team will review the order and available shipment information and help determine the appropriate next step.
If your tracking information shows that a package was delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier as well. You can also contact us for assistance.
Business Hours
Our customer support and order processing hours are:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-05:00)
Order Cutoff Time: 03:00 PM (GMT-05:00)
Orders and inquiries received outside business hours will be handled during the next applicable business day.
Contact Us:
DLDPT Luxury Group LLC.
Business Address:
Atlanta, GA 30339, USA
Email:
help@dldpt.com
Phone:
+1 (888) 458-8613
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-05:00)
Need assistance?
Our customer support team is available during regular business hours.