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At DLDPT Luxury Group LLC., we want every order to be a smooth and comfortable experience. We also understand that sometimes a purchase may not work out as expected. If you need to return or exchange an eligible product, we have kept the process simple and straightforward.
This policy explains our return, exchange, refund, and order cancellation procedures.
Returns
We accept returns for both defective and non-defective products.
If you decide that a product is not right for you, you may request a return within 7 days of receiving your order. To be eligible, the product must be returned in new condition.
Please contact our customer support team before sending anything back. This allows us to confirm your return eligibility and provide the appropriate return instructions.
Return Requirements
To qualify for a return:
- The return request must be made within 7 days of receiving the product.
- The product must be in new condition.
- The product must be returned by mail.
- Customers should contact us before shipping the product back.
We recommend keeping the original packaging and any items included with your order until you have decided whether to keep the product.
How to Return an Item
If you need to make a return, simply contact us by email or phone with your order information.
For eligible returns, we provide a free return label that you can download and print. Once you have the label, securely package the product and send it to the return address provided by our team.
Return shipping is free for eligible returns.
Restocking Fee
A 25% restocking fee applies to eligible returns.
This fee will be deducted from the applicable refund amount after the returned product has been received and processed.
Exchanges
We accept exchanges for eligible products.
If you would prefer an exchange rather than a refund, contact us within the 7- day return period. The product must meet the same condition requirements described in this policy.
Our support team will guide you through the exchange process and provide the necessary return instructions.
Defective Products
If your product arrives defective, please contact us as soon as possible.
We accept returns for eligible defective products within the 7-day return window. Please provide your order information and, when helpful, details or photos showing the issue so our team can understand what happened.
Eligible defective-product returns can be sent back using our free return label.
Non-Defective Products
We also accept returns for eligible non-defective products.
If you simply decide that the product is not suitable for you, you can request a return within 14 days of receiving it, provided the product is returned in new condition.
A 25% restocking fee applies to eligible non-defective returns.
Refunds
Once your returned product reaches us, our team will review and process the return.
For approved returns, the refund will be processed within 7 days after the return has been received and processed.
Where applicable, the 25% restocking fee will be deducted from the refund amount.
After we issue the refund, the time required for the funds to appear in your account can vary depending on your bank or payment provider.
Order Cancellation
If you change your mind shortly after placing an order, you can request cancellation within 15 minutes of placing the order.
Please contact us as soon as possible during this period. Once an order has moved into processing, cancellation may no longer be possible.
If the 15-minute cancellation period has passed, you may still be able to return the product after delivery if it meets the requirements of this Returns & Refunds Policy.
Where to Send Your Return
Returns should be sent to:
DLDPT Luxury Group LLC.
Atlanta, GA 30339
United States
Please do not send a return to this address before contacting our support team. We will provide the appropriate return instructions for your order.
Questions About Your Return?
If you are unsure whether your order qualifies for a return or exchange, please reach out to us. We're happy to review your situation and explain the next steps.
Contact Us:
DLDPT Luxury Group LLC.
Business Address:
Atlanta, GA 30339, USA
Email:
help@dldpt.com
Phone:
+1 (888) 458-8613
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-05:00)
Need assistance?
Our customer support team is available during regular business hours.