Shipping Policy
Effective Date: September 16, 2026
This Shipping, Production & Delivery Policy explains how processing, production, shipping, delivery estimates, delays, and order protection are handled for purchases made through DLDPT.com.
By placing an order with DLDPT Luxury Group LLC (“DLDPT,” “we,” “our,” or “us”), customers acknowledge and agree to the terms below.
1. Shipping Availability
DLDPT currently ships within the United States, select U.S. territories, and international destinations available at checkout.
International shipping availability may vary depending on destination, carrier availability, customs restrictions, and product eligibility.
Customers are responsible for providing an accurate shipping address and ensuring that ordered products may legally be imported into their destination country.
2. Order Processing
Most orders enter processing within 3–7 business days, excluding weekends and holidays.
Processing may include payment verification, fraud-prevention review, order verification, quality inspection, fulfillment coordination, and packaging preparation.
Processing may take longer during product launches, major sales, holidays, unusually high-volume periods, or when additional order verification is required.
Processing time is separate from production time for made-to-order merchandise.
3. Made-to-Order, Handmade & Limited-Production Items
Certain DLDPT products are made specifically after an order is placed. These may include handmade, made-to-order, limited-production, specialty-manufactured, or custom-produced merchandise.
The applicable production or shipment timeframe will be disclosed on the product page, at checkout, or within the customer’s order information.
Some made-to-order products may require up to eight weeks before shipment, depending on the timeframe disclosed when the customer purchases the item.
Production may involve material sourcing, hand assembly, manufacturing, finishing, quality control, and final preparation.
Because production begins specifically to fulfill customer orders, cancellation terms for these products may differ from ready-to-ship merchandise. Please see the DLDPT Return, Refund & Cancellation Policy.
4. Shipping & Carrier Transit
Once an order has completed processing and any applicable production period, it is transferred to a shipping carrier.
Typical carrier transit estimates may include:
- Standard Shipping: approximately 7–12 business days after shipment
- Expedited Shipping ($39.99): approximately 5–9 business days after shipment
- International Shipping: varies depending on destination, carrier routing, and customs processing
These estimates refer to carrier transit after shipment and do not replace any applicable processing or production period.
Purchasing expedited shipping accelerates the shipping method when available; it does not shorten the manufacturing or production period of a made-to-order product.
DLDPT may use USPS, UPS, FedEx, DHL, UniUni, SF Express, or other regional or international carriers.
Customers will receive tracking information once available.
5. Shipment Time vs. Delivery Time
For clarity, shipment and delivery are different events.
An order is considered shipped when the merchandise has been transferred to the applicable carrier for transportation.
Delivery occurs when the carrier completes delivery to the address provided by the customer.
Carrier transit estimates can be affected by weather, customs, routing, operational disruptions, or other circumstances after shipment.
6. The DLDPT Eight-Week Commitment
For products expressly sold with DLDPT’s Eight-Week Commitment, DLDPT intends to complete fulfillment within the applicable eight-week timeframe disclosed when the order is placed.
DLDPT will make reasonable efforts to keep customers informed of material delays affecting their orders.
If DLDPT determines that an order cannot be shipped within the originally promised timeframe, the customer will be provided with a delay notice and applicable resolution options.
Those options may include:
- continuing to wait for the original item;
- accepting a revised shipment timeframe;
- exchanging the order for another eligible product that may be available sooner;
- accepting an optional store-credit offer; or
- canceling the affected unshipped merchandise for a full refund when applicable.
7. DLDPT No-Communication Service Guarantee
DLDPT believes customers should not be left without information regarding significant fulfillment delays.
If all of the following occur:
- the order was expressly covered by DLDPT’s Eight-Week Commitment;
- DLDPT does not fulfill the applicable commitment;
- the customer has not received the merchandise; and
- DLDPT failed to provide the customer with appropriate notice regarding the delay,
DLDPT will provide the customer with a full refund to the original payment method and a $50 DLDPT gift card as a customer-care courtesy.
The $50 gift card is separate from the customer’s refund and is not a substitute for money otherwise required to be refunded.
This additional $50 courtesy does not necessarily apply when DLDPT timely notified the customer of the delay and provided appropriate resolution options.
8. Delayed Orders
If an unexpected delay occurs, DLDPT may contact the customer with an updated estimated shipment date.
Depending on the circumstances, customers may be offered:
- continued fulfillment under a revised timeframe;
- an exchange for another eligible item that can be fulfilled sooner;
- an optional enhanced store credit;
- replacement or reshipment when appropriate; or
- cancellation and refund when applicable.
Customers are not required to accept a substitute product or store credit in place of a refund when a full refund is otherwise required.
If a revised shipment date cannot reasonably be provided, DLDPT will communicate that fact and provide the customer with the applicable options concerning continued fulfillment or cancellation.
9. Customs & International Delays
International orders may be subject to customs inspections, import restrictions, governmental processing, duties, VAT, brokerage charges, or other destination-country requirements.
Import duties, taxes, and fees imposed by the destination country are the customer’s responsibility unless DLDPT expressly states otherwise at checkout.
Customs processing may delay final delivery after merchandise has been shipped.
DLDPT will assist customers with available shipping and tracking information when possible.
A customs delay occurring after an order has already been shipped on time does not mean DLDPT failed to timely ship the order.
However, DLDPT will not use customs, supplier, manufacturing, carrier, or other third-party delays to eliminate rights that customers may otherwise have under applicable law.
10. Free Shipping
DLDPT may periodically offer free shipping on qualifying purchases.
Eligibility will be based on the promotional terms displayed at the time of purchase.
Shipping promotions may be modified or discontinued for future orders at DLDPT’s discretion.
11. Lost, Stolen or Misdelivered Packages
Customers should contact DLDPT promptly if tracking indicates an unusual delivery problem.
Depending on the circumstances, DLDPT may assist with carrier investigations, shipping-protection claims, replacement options, or other available resolutions.
Shipping protection may be offered at checkout.
For packages marked delivered by a carrier, DLDPT may request information reasonably necessary to investigate the claim.
Nothing in this section limits any consumer rights that cannot legally be waived.
12. Shipping Address Accuracy
Customers are responsible for entering complete and accurate shipping information.
Delivery problems caused by an incorrect or incomplete address supplied by the customer may result in additional shipping charges.
If an order is returned to DLDPT because of an incorrect address, failed delivery attempt, refusal, or failure to claim the shipment, DLDPT may contact the customer regarding reshipment.
Additional shipping charges may apply when the cause of the return is attributable to the customer.
13. Refused & Returned-to-Sender Packages
A customer’s refusal of a package does not automatically qualify the order for a full refund.
Returned packages will be reviewed under the applicable DLDPT Return, Refund & Cancellation Policy.
Where permitted, actual shipping, return-shipping, or applicable processing charges may be deducted depending on the reason for the return.
Any refund required by applicable law will not be reduced by a fee that the law does not permit DLDPT to retain.
14. Events Outside DLDPT’s Reasonable Control
Weather emergencies, natural disasters, customs inspections, governmental actions, strikes, carrier disruptions, infrastructure failures, and similar events may affect production, shipping, or delivery.
When such an event affects an unshipped order, DLDPT will communicate material delays and provide appropriate options under this policy and applicable law.
When such an event affects a package that DLDPT already shipped within the applicable timeframe, DLDPT will assist with available tracking, carrier, or claim procedures.
15. Made-to-Order Cancellation Fee
Cancellation terms are governed by the DLDPT Return, Refund & Cancellation Policy.
For made-to-order, handmade, custom-produced, and other qualifying specialty products, a 25% cancellation/restocking fee may apply to a voluntary customer-requested cancellation because materials, labor, and production resources may have already been committed specifically to the order.
The fee will not be used to reduce a full refund that DLDPT is legally required to provide.
16. Order Communications
Customers are responsible for providing an accurate email address and contact information at checkout.
DLDPT may communicate order information through email, SMS where authorized, the customer’s account, tracking notifications, or other contact information provided with the order.
Customers are encouraged to review order communications, including spam or junk folders, while awaiting fulfillment.
DLDPT may maintain records of significant delay notices, revised shipment dates, customer responses, cancellations, and fulfillment events.
17. Relationship to Other DLDPT Policies
This Shipping, Production & Delivery Policy should be read together with the DLDPT:
- Return, Refund & Cancellation Policy
- Terms & Conditions
- Privacy Policy
If another DLDPT policy specifically governs a return, cancellation, refund, payment dispute, or product-specific condition, that policy may also apply.
Nothing in DLDPT’s policies is intended to waive consumer rights that cannot legally be waived.
18. Contact DLDPT
DLDPT Luxury Group LLC
Website: DLDPT.com
Email: help@dldpt.com
Phone: +1 (888) 458-8613
Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time