FAQ

Welcome to the DLDPT FAQ. We’ve put together answers to some of the questions customers may have before and after placing an order. Our goal is to make shopping with DLDPT clear, convenient, and straightforward.

About DLDPT

What is DLDPT?

DLDPT is an online shopping destination operated by DLDPT Luxury Group LLC., based in Atlanta, Georgia. We offer a carefully selected collection of products to customers in the United States.

Where is DLDPT based?

DLDPT Luxury Group LLC. is based at:

511 Cove Pl
Atlanta, GA 30339
United States

Where does DLDPT ship?

We currently ship orders within the United States.

Orders & Checkout

How do I place an order?

Browse our collection, select the product you would like to purchase, add it to your cart, and proceed through checkout. Before completing your order, you’ll have the opportunity to review your selected products and order information.

What is the order cutoff time?

Our daily order cutoff time is 3:00 PM (GMT-05:00).

Orders placed after the cutoff may begin processing on the next business day.

Can I cancel my order?

Yes. Order cancellation requests can be made within 15 minutes of placing the order.

If you need to cancel an order, please contact us as soon as possible. Once an order has moved into processing, cancellation may no longer be possible.

Can I change my order after placing it?

If you need to make a change to an order, contact us as soon as possible. We’ll review the order status and let you know whether the requested change can still be made.

Shipping

How long does shipping take?

Our standard shipping timeframe is:

Handling: 1–2 business days
Transit: 3–5 business days
Estimated total: 4–7 business days

Orders are processed and shipped based on Monday–Friday business days.

How much does shipping cost?

Our standard shipping rates are:

Orders over $100: Free standard shipping
Orders under $100: $6.99 flat-rate shipping

Shipping charges are shown during checkout before you complete your purchase.

What shipping carrier do you use?

We may use the appropriate shipping carrier based on the destination and shipment requirements. When tracking is available, the relevant tracking information will be provided after your order has shipped.

Can I track my order?

Yes. When tracking information is available, it will be provided after your order has been shipped. You can use the tracking information to follow the progress of your delivery.

Can shipping take longer than the estimated timeframe?

The 4–7 business day timeframe is an estimate. Delivery can occasionally take longer because of carrier delays, severe weather, holidays, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us for assistance.

Returns & Exchanges

Do you accept returns?

Yes. We accept returns for both defective and non-defective products, subject to the requirements of our Returns & Refunds Policy.

How long do I have to request a return?

Eligible returns must be requested within 14 days of receiving the product.

What condition must a product be in to qualify for a return?

Returned products must be in new condition and meet the applicable requirements outlined in our Returns & Refunds Policy.

Do you accept exchanges?

Yes. We accept exchanges for eligible products. Please contact us within the applicable 14-day return period so our team can provide the appropriate instructions.

Is return shipping free?

Yes. For eligible returns, we provide a free return label that customers can download and print.

Is there a restocking fee?

Yes. A 25% restocking fee applies to eligible returns as outlined in our Returns & Refunds Policy.

How long does a refund take?

Once an eligible returned product has been received and processed, the refund will be processed within 7 days.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Products

How can I learn more about a product before buying?

Product pages include relevant information such as product descriptions, images, specifications, and available options. We recommend reviewing the information provided on the product page before placing your order.

Can I ask questions about a product before purchasing?

Absolutely. If you need additional information or clarification about a product, you can contact our team before placing your order.

Contact Us:

DLDPT Luxury Group LLC.
Business Address:
511 Cove Pl, Atlanta, GA 30339, USA
Email:
help@dldpt.com
Phone:
+1 (888) 458-8613
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-05:00)
Need assistance?
Our customer support team is available during regular business hours.

Free Shipping Available

Enjoy complimentary shipping on all orders over $100.00, ensuring your favorite styles arrive quickly and hassle-free right to your doorstep. Receive FREE Priority Express Shipping on qualifying orders over $500+ (limited items only).

Easy returns

Not the perfect fit? Enjoy easy returns and exchanges to ensure complete satisfaction with every purchase. We also offer optional shipping protection at checkout to help safeguard your order and provide additional peace of mind throughout delivery.

Secured Payments

Shop with confidence using our safe and encrypted payment options, designed to provide a secure and seamless checkout experience every time you order. Buy now, pay later options like Affirm and Zip are also available at checkout for flexible payments. Affirm disclosure: Rates from 0–36% APR. Payment options are subject to eligibility and may not be available in all states. Learn more about Affirm terms & disclosures.

Customer Service

Have a question or need assistance? Our team is ready to help with any inquiries regarding your order, product details, or shopping experience. Reach out to us via email, phone, or the contact form below—we’d love to hear from you! All responses usually happen within 24-48 hours.